Return Policy - LE PETIT EMPIRE Designer Cakes

Refund Policy

LE PETIT EMPIRE Designer Cakes does not offer a refund once payment is confirmed.

Order cancellations/postpones will only be allowed at least 7 working days before the date of event.
In store credits with a 6 months expiry date will be maintained for you.
In the event of any last-minute cancellations (less than 7 days before event date) of any reasons, no credit amount and refunds will be provided as the bakery would have already started preparations for your order.

The recipient of the cake is deemed to have inspected all goods immediately upon collection/delivery. (including provisions of candle, knives, wording, decorations). Goods deemed undesirable should be returned at once for checks.
Due to the high temperature sensitivity of our products, once goods have been out of our control for any period, any shortfall or damage shall be deem to have occurred thereafter. We will not be liable for any error or damage after delivery is completed.
Please always respect the cold chain and ensure that all goods are stored under optimal conditions stated for each product. No claims, whatsoever, will be entertained should the above not be strictly adhered to.
To effect a return, please contact us immediately. Legitimate claims against saleability of goods must be lodged in writing, within 12 hours after collection/delivery of goods. No claims, whatsoever, will be entertained once the above time period has lapsed.

We shall not be liable for any failure to meet our obligations by circumstances beyond our control.